Work Expierence
Buffalo Wild Wings
I am currently employed with Buffalo Wild Wings and work as a food expo/cashier. My other positions include server and greeter. I am one of the certified trainers for the cashier/expo/greeter, I have been able to successfully train 10+ people since becoming a certified trainer. Each of the positions have been able to successfully build on my behavioral skill set and I am hopeful that I will be able to apply this to my career. I will outline each position below with what was done in the role and how it impacted my skill set.
Food Expo
Food Expo has been the position that I have excelled at and spent most of my time working. As the food expo role I am responsible for the food being correct on the plate and for takeout. At our Buffalo Wild Wings we have beaten record sales numbers out of all the stores so it can be a very stressful role. We have to be able to manage our time as well as contain our stress so that we can work at a sustained level. One of the key aspects of this position is to make sure to be open and timely on things that have messed up along the chain. For example, say that the server delivered the food to the wrong table. We have to communicate that mistake to the kitchen so that we can get it made right and timely. In summary the main skills would be teamwork, clear communications, time management, and stress management.
Cashier
As a cashier I am responsible for making sure that takeout runs smoothly. This includes getting a customer an order and stocking up the portions that we have to make. The hardest part of this job by far is the customer interaction because if something is messed up then we have to respectfully tell the customer the bad news. This can be incredibly difficult because our food is really overpriced so we have to try to deliver the best customer experience that we can give. We also have to communicate to the expo if the food is messed up and we need something remade. The main skills that I learned from this job would have to be teamwork and customer service.
Server
As a server or waiter you have to ensure that you deliver the best experience for the customer because they are your paycheck. You have to be able to understand where a customer is coming from when they are feeling dissatisfied. The main skill for this role has to be a large focus on customer service.
Loeb Electric
At Loeb Electric I was a warehouse specialist where I was able to pick and audit orders. They normally did not hire high school students so I was able to work part-time for them. They are a smaller company so they had more of a barebones WMS but I did get to work with it a little bit by picking and auditing.
I had lots of experience auditing because no one else did it so I stepped up to do it. When you audit you have to make sure that the order that was just picked was correct. If the order was not correct you would need to communicate to the pickers to help you grab the right item or put one back in the right place. So the main skills I was able to pick up on would have to be teamwork and communication.
Raising Canes
At Canes I was a kitchen member and we were responsible for creating the food as well as the inside expo for the takeout and dine-in. I was able to do all of the jobs in the kitchen so I was able to grasp a knowledge of everything that was being done within the back house. Some of the main skills that I was very new to(this was my first job) were the idea of time management and teamwork. We have to make sure that our times to make our food as well as quantity of food are right so that we can keep the customer experience high. We can keep our times down by communicating with our other kitchen members.
